1. General Returns Policy
NODA HA accepts returns for products that are defective, damaged due to NODA HA's responsibility, incorrectly supplied, or materially different from the confirmed order.
Returns for other reasons are subject to prior approval by NODA HA and the specific commercial terms agreed with the customer.
Because B2B orders are commercial transactions, returns are not automatically accepted simply because the customer changes their mind or no longer requires the products.
2. Products Eligible for Return
A return may be accepted when:
- The wrong product was supplied by NODA HA.
- The quantity supplied is incorrect due to an error by NODA HA.
- The product has a manufacturing defect attributable to NODA HA.
- The product was damaged before delivery due to inadequate packaging by NODA HA.
- The product materially differs from the specifications or description confirmed in the order.
- Another material non-conformity is directly attributable to NODA HA.
3. Products Not Normally Eligible for Return
A return will generally not be accepted when:
- The customer simply changes their mind after the order has been confirmed.
- The customer ordered the wrong product, size, color, or quantity.
- The product has been damaged after delivery due to the customer's handling, storage, or use.
- The product has been modified or altered by the customer without NODA HA's approval.
- The customer refuses delivery for reasons unrelated to an error or problem caused by NODA HA.
Exceptions may be agreed in writing between NODA HA and the customer.
4. Reporting a Return Request
The customer should contact NODA HA as soon as reasonably possible after discovering a problem.
The return request should include:
- Order number.
- Product name or reference.
- Quantity affected.
- Description of the problem.
- Photographs or videos showing the issue where appropriate.
- Photographs of the packaging where damage may have occurred during transportation.
- Any relevant delivery or transportation documentation.
NODA HA may request additional information reasonably necessary to determine the cause of the problem.
5. Return Approval
Products should not be returned without prior approval from NODA HA, except where applicable law provides otherwise.
After reviewing the claim, NODA HA will inform the customer whether the return is approved and provide the applicable return instructions.
Where appropriate, NODA HA may determine that returning the product is unnecessary and may instead provide a replacement, refund, credit, or another appropriate solution.
6. Return Shipping Costs
When the return is required because of an error, defect, or other problem directly attributable to NODA HA, NODA HA will bear the reasonable and direct return-related costs.
When the return is requested for a reason attributable to the customer, the customer will normally bear the return shipping and related costs.
Any exception will be agreed between the parties in writing.
7. Replacement
Where appropriate, NODA HA may replace the affected products instead of issuing a refund.
Replacement products will be supplied according to the agreed solution and availability.
If replacement is not reasonably possible, NODA HA may provide another appropriate remedy, including a refund or credit.
8. Refunds
Where a refund is approved, NODA HA will refund the agreed value of the affected products using the payment method agreed between the parties, unless another method is agreed in writing.
Refunds will normally relate only to the products or amounts affected by the approved return or claim.
Reasonable direct shipping or return costs caused by an error attributable to NODA HA may also be reimbursed where applicable.
9. Customer-Requested Returns
NODA HA may, at its discretion, accept a return requested for reasons not caused by NODA HA.
Any such return must be agreed in advance and may be subject to conditions concerning:
- Return shipping costs.
- Customs or import charges.
- Product condition.
- Packaging.
- Restocking or handling costs.
- Refund amount.
Any applicable conditions will be communicated to the customer before the return is approved.
10. Condition of Returned Products
Returned products should, where applicable, be in the condition in which they were received, except where the return is necessary because of a defect or damage.
The customer should use reasonable care when packaging products for return to prevent additional damage during transportation.
NODA HA may inspect returned products before determining the final resolution.
11. Customs, Duties, Taxes and Return Costs
International returns may involve customs procedures, duties, taxes, transportation charges, or other governmental or third-party costs.
Responsibility for such costs will depend on the reason for the return and the applicable shipping and customs arrangements.
Where the return results directly from an error attributable to NODA HA, NODA HA will arrange or reimburse reasonable direct return-related costs to the extent applicable and legally permissible.
Where the return results from the customer's request, error, or actions, the customer will normally be responsible for the resulting costs.
12. Damaged Shipments
If a shipment arrives visibly damaged, the customer should document the condition of the shipment and notify NODA HA as soon as reasonably possible.
The customer should retain the damaged products and packaging until NODA HA or the relevant carrier or insurer provides further instructions, where reasonably possible.
NODA HA will coordinate with the relevant shipping provider and/or insurer when the matter falls under the applicable transportation or insurance arrangements.
13. Processing Time
NODA HA will review return requests within a reasonable period after receiving the required information.
The time required to resolve a return may vary depending on the nature of the claim, product inspection, transportation, insurance, customs procedures, or other circumstances outside NODA HA's reasonable control.
14. No Limitation of Mandatory Legal Rights
This policy is intended for B2B commercial transactions and establishes NODA HA's general return and refund procedures.
Nothing in this policy is intended to exclude or limit any mandatory legal rights, obligations, or liabilities that cannot legally be excluded or limited under the laws applicable to the transaction.
Where mandatory applicable law provides a right or remedy that differs from this policy, that legal requirement will prevail to the extent required by law.
15. Commercial Agreement
The specific return and refund terms applicable to an individual order may be further defined in the quotation, purchase order, invoice, sales agreement, or other written commercial agreement between NODA HA and the customer.